Privacy Policy
This Privacy Policy governs the manner in which Bennetts Farms and Foods Limited collects, uses, maintains and discloses information collected from users (each, a “User”) of the bennettsfarms.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Bennetts Farms and Foods Limited.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Tristan Bennett of Manor Farm, Malvern Road, Worcester
Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site or on other websites that we operate or from other services that we provide. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, however this may prevent them from engaging in certain Site related activities.
Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include:
Technical information, such as the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, [time zone setting, browser plug-in types and versions operating system and platform
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, [download errors, length of visits to certain pages,[page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Web browser cookies Cookies are small pieces of information, stored in simple text files, placed on your computer or device by a website. Cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can “remember” you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website. Cookies do not in any way compromise the security of your computer. We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.
COOKIES WE USE
Session cookies – these are temporary and are deleted as soon as you close your internet browser. Persistent cookies – these are stored on your computer or device until they expire or you remove them. Persistent cookies – store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website. Third party cookies – we may from time to time work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer or device. However it would not contain any personal information that others could read and understand. We also may work with third parties from time to time to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.
ADDITIONAL INFORMATION
From time to time, we may embed external content from third party websites within our website. Additionally, we may partner with third parties who provide services for us which you can navigate to from our website. These third parties may use cookies; you can find out about their approach to cookies on their websites.
WHAT IF I DON’T WANT TO ACCEPT COOKIES?
If you wish to restrict or block the cookies which are set by any website – including the Bennetts Farms and Foods Limited website, you should do this through the browser settings for each browser you use, on each computer or device you use to access the internet. Please be aware that some of our services may not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your internet browser.
You may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers including mobile internet browsers.
By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply. We reserve the right to make changes to our Cookie Policy. Any such changes shall appear here and will become effective immediately. Your continued use of our websites is taken as confirmation that you agree to any such changes.
How we use collected information We may collect and use Users personal information for the following purposes:
To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site We may use feedback you provide to improve our products and services.
To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
Disclosure of your information
You agree that we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Selected third parties including:
business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you;
advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
analytics and search engine providers that assist us in the improvement and optimisation of our site;
credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We will disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If Bennetts Farms and Foods Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Bennetts Farms and Foods Limited ,our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
You can also exercise the right at any time by contacting us at orders@bennettsfarms.co.uk
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy Bennetts Farms and Foods Limited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to orders@bennettsfarms.co.uk
Delivery Policy
Order cut off times
We will deliver your order as it stands on our online ordering system at 2pm the day before your delivery is due. If you wish to amend your order, by either adding or removing items please let us know before 2pm on the day before delivery by either emailing us at orders@bennettsfarns.co.uk or telephoning us on 01905 422223, or making a change yourself via your online account
Delivery times
We aim to have all milk and groceries delivered by 7am, unless agreed with you that we will deliver later.
Help! I haven’t received my parcel, what should I do?
If you do not think we have delivered an item to you that you expected please have a good search around the outside of property. We do our best to leave your items out of sight and in the shade if possible. If you cannot find the item then please email us at orders@bennettsfarns.co.uk or telephone us on 01905 422223 as soon as possible in the day. We might be able to get a replacement to you.
If we are reasonably sure that we delivered your items to you (as per our delivery sheet) then it is entirely within our reasonable discretion to decide whether to agree to refund you for a missing item. We ask that you take your groceries into your house promptly after delivery to reduce the chance of the items being taken from your doorstep.
Returns, Refund and Cancellation Policy
We operate a returns policy for faulty goods. Should you need to return any item to us for any reason please contact us first by telephone on 01905 422223 or e-mail at orders@bennettsfarms.co.uk. If you believe an item is faulty, please do not consume it, but store it in a reasonable manner for us to collect it from you.
Unwanted Goods
If we have delivered an item that was not cancelled before our 2pm cut off time on the day before delivery then you are unable to return the goods to us just because they are unwanted.
Faulty Goods
If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.
Changing or cancelling an order
If you wish to amend or cancel your order please let us know before 2pm on the day before delivery by either emailing us at orders@bennettsfarns.co.uk or telephoning us on 01905 422223, or making a change yourself via your online account by logging into your account and selecting the items you wish to cancel. If you are unsure about how to do it online, please email or telephone us.
Will any return costs be refunded?
As we request payment for items after they have been delivered to you at the end of each week, refunds will not be given, unless you have paid for items in advance that are not actually delivered in accordance with our other policies.
Any necessary refunds will be paid to you by bank transfer.